IMPACT OF SOCIAL MEDIA ON PUBLIC ADMINISTRATION: FROM E-GOVERNMENT TO E- GOVERNANCE IN PUBLIC SERVICE

Abubakar Salihu
Volume 1 Issue 1

Abstract

This study aimed to analysed the impact of social media on public administration with reference to e-government to e-governance in public service during the present dispensation of fourth republic from 2015-2021. In so doing the study adopt secondary data as the methodology of the study. Similarly the study utilizes the innovative theory and the theory of the new government (NPM). The spread of the theory of innovation explains the role of economic, social and political factors in preventing or preventing technology from spreading in a given society. The theory aims to explain how new technologies are quickly distributed in all cultures. The theory explains why and how new ideas and technologies are adopted in different cultures and societies. The theory of dissemination is defined by the transfer and acceptance in the social system of technology or new ideas. It is worthy to note that today in academia and in practice, there are observable anticipatory palpitations as managers, theorists, and other “connected” civic leaders consider the transformative potential of social media and networking tools for enhancing government transparency, public participation, and intergovernmental and cross-sector collaboration. Scholars and other thought leaders have written about ideas such as Democracy and Government. The new technologies, scholars and thought leaders wrote, would transform how government agencies were managed internally, how citizens and businesses could conduct transactions, and how citizens could engage with their governments. Finally some of the findings of this study reveal that although social media use can apply through various formats, they can generally only facilitate communication activities. There are no apparent activities to promote interaction and engagement. Several limitations can find that involve regulations, organizations, personnel, coordination of the municipality, effectiveness, confidence, and also include the cost of social media for people.To this end the study recommends that there is need for the policy makers at the Ministry of Interior and Coordination of National Government; Ministry of Public Service, Youth and Gender Affairs and the Ministry of Information Communication Technology, to design policies, which will encourage public officers to embrace the use of social media in communicating with the public. Keywords: E-Government, Public Administration, Public Service and Social Media

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