EFFECT OF HUMAN RESOURCE PRACTICES ON EXTRINSIC MOTIVATION AT MTN COMMUNICATION COMPANY, KANO BRANCH – A REVIEW
Suyudi Abdullahi Bature, PhD, Ruqayya Musa Abdullahi and Adamu Mohammed Jauro, PhD.
Volume 4 Issue 4
Abstract
This review article provides a comprehensive analysis of the effect of human resource (HR) practices on the extrinsic motivation of employees at the MTN Communication Company, Kano branch. Drawing upon a narrative and thematic synthesis of existing literature, the study evaluates how key HR practices—including compensation and benefits, performance management, training and development, and work-life balance—serve as powerful external motivators. The review is guided by foundational theoretical frameworks, particularly Expectancy Theory and Reinforcement Theory, which provide a conceptual lens for understanding the relationship between organizational HR practices and employee behavior. The findings reveal that while MTN's HR practices are designed to foster a highly motivated workforce, their effectiveness is often mediated by challenges such as perceived unfairness in reward distribution and high employee turnover, common issues within the Nigerian telecommunications sector. The study concludes that for MTN to optimize extrinsic motivation, it must prioritize transparency and fairness in its reward systems, invest in targeted career development programs, and formalize policies that promote employee well being. This review contributes to the body of knowledge by providing context-specific insights into the relationship between HR practices and motivation, offering actionable recommendations for management to enhance employee engagement and productivity at the Kano branch and beyond. Keywords: Human Resource Practices, Extrinsic Motivation, Employee Engagement, Performance Management and MTN Nigeria
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