TECHNOLOGICAL RESOURCES AND QUALITY OF SERVICE DELIVERY IN THE UNIVERSITY OF UYO TEACHING HOSPITAL, AKWA IBOM STATE, NIGERIA
Georgina Edet Okon , Akpan James Williams, PhD and Ededem Asuakak Edem, PhD
Volume 13 Issue 1
Abstract
This study examine the effect of technological resources and quality of service delivery in the University of Uyo Teaching Hospital, Akwa Ibom State, Nigeria. Specifically, it assessed the impact of technological skills and digital technologies on the quality of service delivery in the hospital. A survey research design was adopted, with a population of 2,354 clinical and non-clinical staff. Using Taro Yamane’s formula, a sample size of 342 respondents was determined. Data were collected through a structured questionnaire and analyzed using regression techniques. The findings revealed that technological skills and digital technologies each have a significant and positive influence on service delivery quality. Furthermore, their combined effect was found to be stronger than the influence of either factor individually, with digital technologies demonstrating a more pronounced impact. These results indicate that effective service delivery in healthcare settings depends not only on skilled personnel but also on the availability of robust digital infrastructure. The study concludes that technological resources play a critical role in enhancing healthcare service quality. Consequently, it recommends that the University of Uyo Teaching Hospital invest in continuous staff training to strengthen technological competencies while simultaneously upgrading and integrating advanced digital technologies. Keywords: Technological Resources, Technological Skills, Digital Technologies, Quality of Service Delivery
Download Paper