EFFECT OF EMOTIONAL INTELLIGENCE ON STAFF PERFORMANCE OF GOVERNMENT HOSPITALS IN DELTA STATE, NIGERIA
OKPIMAH, Special Aaron Emoefe, PhD
Volume 2 Issue 2
Abstract
The study examines empirically how emotional intelligence influenced staff performance of Government Hospitals in Delta State, Nigeria. The study focused on three dimensions of emotional intelligence which are selfawareness, empathy and relationship-management which was the predictor variable and employee performance the criterion variable, while the two measures are effectiveness and efficiency. The study used a cross-sectional survey research design. The target population of the study constitutes the workers of all the central Public Hospitals in Delta State, Nigeria registered with the Ministry of Health. The sampling random technique was used to obtain the study sample. Data for the study was collected through structured questionnaire. The five (5) point Likert scale was used to measure responses from respondents. The Pearson Product-Moment Correlation Statistics technique was used to test the hypothesis with the aid of SPSS version 22.0 for the purposes of determining the nature and proposed associations. The results of the study showed that there is a positive and statistically significant association between emotional intelligence and staff performance. The study concludes that a leader with the emotional intelligence as regards self-awareness and empathy behaviour and relationshipmanagement influence growth and employee performance. The study therefore recommends that the management of the central government Hospitals in Delta State, Nigeria need to consider emotional intelligence as one of their criteria for employing performance so as to avoid unnecessary deviant behaviour that would arise within the volatile government hospitals in Delta State, Nigeria. Keywords: Emotional intelligence, Staff performance, Self-awareness, Empathy, Relationshipmanagement
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