THE ROLE OF PUBLIC BUREAUCRATS IN SUSTAINING GOOD GOVERNANCE AND QUALITY SERVICE DELIVERY IN NIGERIA
Aminu Mohammed Lawan, Ph.D and Abubakar Mohammed Jibrin
Volume 2 Issue 2
Abstract
This paper examines the influence of public servants in ensuring quality service delivery and governance in Nigeria. It reviewed studies on the transformation and role of government bureaucrats’ in reforming civil service in line with the global best practice of performance-based and quality service delivery, specifically in Nigeria. The bureaucrats are famous in policy making and policy implementation in any regime. In other words, they are the engine room of the government. They ensure the government operate a transparent and performance-based budget and restructure civil servants to be efficient and productive in the discharge of their duties. This study used a secondary source of data with a document analysis method. The relevant literature on the subject matter was synthesized and reviewed to conclude the scholarly conclusion on ensuring transparency, accountability, and good governance in public bureaucracies in Nigeria. The findings reveal an inherent drawback on public bureaucrats, politicians, and the Nigerian system itself. The study recommends the holistic restructuring of public service specifically through job design and specification, training and retraining, social welfare provision, transfer, and employee placement. Keywords: Public Bureaucrats, Quality Service, Good Governance, Employees, Nigeria
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